Refund & Cancellation Policy

This policy explains refunds and cancellations for purchases made on app.examconnect.in. Our products are digital (mock tests, test series, subscriptions) and access is granted immediately after payment.

1. General

Because content is digital and accessible instantly, purchases are generally non-refundable once the content has been accessed/attempted. Please review the free sample content before buying.

2. When a refund may be granted

• Duplicate payment: if you were charged twice for the same order.
• Payment deducted, access not granted: amount debited but the test series/plan was not activated due to a technical error.
• Non-accessed purchase: a refund request raised within 3 days of purchase, where the purchased content has not been started/attempted.

3. When refunds are NOT granted

• Content has already been attempted/consumed
• Change of mind after accessing the material
• Requests made after the eligible window
• Account suspended/terminated for policy violation

4. How to request a refund

Email contact@examconnect.in with your registered email, order/payment ID, and reason. Eligible refunds are processed back to your original payment method via Razorpay within 5–7 business days.

5. Cancellations

One-time purchases (test series/tests) cannot be cancelled after successful payment except as covered above. Subscriptions do not auto-renew, so there is nothing to cancel — access simply ends on expiry.

6. Contact

For any payment or refund query: contact@examconnect.in.

Note: Adjust the refund window/terms to your business needs and have them reviewed legally. This policy must stay consistent with your Razorpay account settings.